- Any summons generated from within the residence including those caused by a malfunction of the smoke detector or alarm panel; both owned by the homeowner.
- Security Officers accommodating entrance to the home, i.e., lock outs. Note: During office hours, contact the Santa Fe Place office for management assisted access to your home. Because lock outs after
- Security responses to common areas of the building. (Power failure, etc.)
- Security responses to the exterior (intrusion beams, etc.)
- Disturbances, etc., anywhere outside a unit (driveway, corridor, etc.)
- Admittance to or from Crown Center after the perimeter doors to Crown Center Shops have been locked. Ex: Security will open the doors to the shops but there will be a charge for opening the door to Santa Fe Place because we are without keys.
- Escorting Hallmark employees home. (This is a function of Hallmark Security.)
- All Santa Fe Place security systems are hard wired to Crown Center Security.
- Contact the management office for repairs to any security system. The systems are limited common area and, as such, any repairs or alterations must be handled through the Association Management and billed to the homeowner.
- Once an alarm has registered at Security, Officers will respond confirming that no risk to the owner or others exists.
- We cannot warn Security and then disable a smoke detector in anticipation of setting it off. If you anticipate repairs or renovations to your home impacting any security system, contact the management office in advance.
- Smoke detectors are not re-set at the security panel within the home and there is not an “off” button on the detector itself. The electrical breaker, normally #9, must be turned off to silence an activated alarm. When the air has cleared, the breaker can be turned on returning the detector to operation.
- Review all instructions in the SFPC resident manual for the operation of the Security Systems.
- Keep the filters of our ranges and microwave ovens clean.
- Use the kitchen exhaust when cooking. (Turning bathroom lights on to activate bath exhaust as well as turning on air handler fans is also helpful.)
- Keep the smoke detector clean and dust free. (See cleaning instructions in the Resident Manual) Replacement detectors may be installed by contacting the management office. The cost is $65.
- When renovations or repairs to your home could activate an alarm, contact the management office in advance. Ex: If an electrician will be working, the management will communicate with Security.
- Consider swapping keys with a neighbor and programming them in to your cell phone.
- Share information with frequent guests, cleaning people and contractors!
